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Troubleshoot issues with OneDrive

Troubleshoot issues with OneDrive

Sync issues

Fix sync problems on a PC

Fix sync problems on a Mac

Stuck on “Processing changes"

Stuck on "Sync pending"

Cancel or stop a download

Find lost or missing files

When OneDrive renames items

How to remove a .pst file

Unable to sync to an SD card or external USB drive

Why has my filename changed from comma to ^J

OneDrive restrictions and limitations

Installation issues

Reinstalling OneDrive

Fix "A newer version of OneDrive is installed"

Other issues

Fixes or workarounds for recent issues

Fix problems uploading at OneDrive.com

What do the OneDrive error codes mean?

What do the OneDrive icons mean?

How do I turn on AutoSave?

Unable to share OneDrive files

Mobile issues

Android app problems

iOS app problems

Windows Phone app problems

Samsung Gallery issues

My Samsung bonus has expired

Account issues

What do I do if my OneDrive says it's full?

Accounts and storage for OneDrive

Need more help?

	Get online help See more support pages for OneDrive and OneDrive for work or school. For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

	Contact Support If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app. OneDrive Admins can contact Microsoft 365 for business support.
	Got feedback? OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes. Go to the OneDrive UserVoice.

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