If you are unable to sign in to OneDrive and the "You're syncing a different account" or "You're already syncing this account" error appears, it could be time to refresh your credentials.
This may also occur after you have changed your Microsoft Account password.
How to fix "You're syncing a different account" error in OneDrive for Windows
-
Select Start, type "credentials," and then select Credentials Manager.
-
Select the Windows Credentials tab.
-
Under Generic Credentials, look for any entries containing “OneDrive Cached Credentials” and remove them.
-
Restart OneDrive.
How to fix "You're syncing a different account" error in OneDrive for Mac
-
From Spotlight search type “keychain” and select "Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
-
Search for “OneDrive”
-
Delete “OneDrive Cached Credential”.
-
Run OneDrive.
How to fix "You're already syncing this account" error in OneDrive for Mac
-
From Spotlight search type “keychain” and select " Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
-
Search for “OneDrive.”
-
Delete “OneDrive Cached Credential”
-
Go to /Users/<username>/Library/Group Containers/
-
Find and delete UBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist
-
Restart OneDrive.
If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:
Note: You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.
Need more help?
|
|
Get online help
|
|
|
Contact Support
|
|
|
Tips
All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you. |
